Customer Account Manager
Closing Date: 17/07/2019
Location/Division: Tredomen Gateway
Due to continued growth Educ8 Training Group, consisting of Educ8 Limited, Educ8 Training (England), Network Training Services, and ISA Training are currently recruiting for a Customer Account Manager to join the organisation.
If you'd like to work with Gr8 people who have consistently featured in the Times Top 100 Small Companies to Work for, then we'd love to hear from you. We offer excellent benefits, a values driven ethos but most of all a Gr8 place to work.
Job Title: Customer Account Manager
Reports to: Senior Account Manager
Contract Type: Permanent
Location: Ystrad Mynach
Hours of Work: 37.5 p/w (8:30am - 4:30pm Mon - Thurs, 8:30am - 4pm Friday)
Salary: £23,000.00 - £25,000.00 per annum
Summary of Role:
You will develop effective relationships with new and existing customers and act as their designated point of contact for all Apprenticeship queries; ensuring that their needs and expectations are managed effectively and reliably at all times. You will also develop a strategic customer base whereby Educ8 is positioned as the ‘provider of choice’ for the employer’s requirements in terms of recruitment (new Apprenticeships) and staff training. You will engage with high quality, proactive employers that are able and willing to benefit from our complete range of products (Apprenticeships, Jobs Growth Wales, Commercial, etc) and therefore offer a high return on investment. In addition, you will contribute to the delivery and improvement of our Employer Engagement Strategy by gathering employer feedback and making recommendations for improvements where appropriate.
Key to the role is the achievement of monthly and annual performance targets/KPIs relating to Apprenticeship starts in specified routes and sectors.
Finally, you will contribute effectively to the Sales & Marketing team and act as an ambassador for the company; representing Educ8 positively at all times and actively seeking new opportunities for business development.
Educ8 Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.
Diversity StatementEduc8 Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees