826-HF-19-MT Junior IT Support Analyst

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Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Position Brief

The Group Internal Infrastructure team are responsible for the day to day management of the IT Infrastructure, User administration, Support of the Infrastructure and desktop environments. This role will be based in the Hungerford office but providing Support to all European offices.

The Junior Desktop/Network Support Analyst will work within the existing team to provision the required equipment to the employees of KCS as well as providing support for client side applications.

Main Duties and Responsibilities

Providing Internal Desktop/Network/Application Support to the employees of KCS

Assist in the deployment of technologies/systems/services to employees of KCS

Provide end-user training of applications as part of an on-boarding process to new employees of KCS

Act as a main point of contact for Internal customers and thus project a professional image at all times

Use and develop systems to help achieve good relationships and satisfaction with other departments and our internal customers

Undertaking any other projects as required by their manager

Knowledge and Experience

  • Have or currently undertaking a relevant IT qualification (A-level, HND or degree or equivalents) Note – for A-level (or equivalent) applicants, KCS may sponsor an Open University HND course
  • Excellent written and spoken communication skills
  • Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
  • As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload
  • Knowledge or experience of providing IT support in a Windows based environment.

Diversity Statement

Kerridge Commercial Systems is an equal opportunities employer.